Welcome to Goklanitrader.com! We strive to provide you with top-quality products and excellent customer service. In the rare event that you need to return a product, this policy will guide you through the process and clarify our guidelines regarding shipping costs.
1. Eligibility for Returns and Refunds: We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, you may be eligible for a return and refund. Please contact our customer support within 30 days of receiving your order to initiate the return process.
2. Responsibility for Return Shipping: In most cases, the responsibility for return shipping costs will be borne by the buyer. You will be responsible for the return shipping fees, and we recommend using a trackable and insured shipping method to ensure the safe return of the product.
3. Return Process: To initiate a return, please follow these steps:
- Contact our customer support at 8950565019 within 30 days of receiving the product.
- Provide your order number, a detailed explanation of the reason for the return, and any relevant photographs if the product is damaged or defective.
- Our customer support team will guide you through the return process, including providing you with the return address.
4. Inspection and Approval: Once we receive the returned product, our team will inspect it to verify its condition. If the product is found to be in the same condition as when it was shipped, and it meets our return eligibility criteria, we will process the refund.
5. Refund Process: If your return is approved, a refund will be issued to your original payment method within 10 business days. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider.
6. Exemptions: Please be aware that certain items are not eligible for returns or refunds. These include:
- Perishable goods
- Personalized or custom-made items
- Items marked as non-returnable in the product description
7. Damaged in Transit: If your order arrives damaged, please contact our customer support immediately, providing photographs of the damaged item and packaging. We will work with you to resolve the issue.
8. Feedback and Improvement: Your feedback is valuable to us. If you have suggestions or encounter any issues with our products or service, please don’t hesitate to let us know. We are continually striving to enhance our offerings.
9. Changes to the Policy: We reserve the right to modify this return and refund policy at our discretion. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.
10. Contact Us: If you have any questions or require assistance with the return process, please contact us at 8950565019.
Conclusion: At Goklanitrader.com, we value your satisfaction and are committed to providing a seamless shopping experience. This return and refund policy aims to ensure transparency and fairness for both our customers and our business. We appreciate your trust in our products, and should you have any questions or concerns, please do not hesitate to reach out to us.
Remember, our goal is to make your shopping experience with us a great one!
